Job Description
Embark on an exciting hospitality career at Grand River Hotel, where every guest interaction creates lasting memories. We're seeking a passionate Front Desk Agent to be the welcoming face of our luxury property in the heart of San Antonio. You'll masterfully manage check-in/out processes, resolve guest inquiries with exceptional service, and contribute to our reputation for excellence. Join a dynamic team that values professionalism, cultural awareness, and attention to detail in one of America's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Resolve guest inquiries and concerns with proactive, personalized solutions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments and manage financial transactions accurately
- Execute upselling strategies for room upgrades and premium services
- Maintain detailed records of guest preferences and special requests
- Uphold brand standards through impeccable presentation and communication
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities with attention to detail
- Basic knowledge of San Antonio attractions and local services
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred