Job Description
Join our award-winning team at Grand Resort Hotels in Phoenix, AZ! We're urgently seeking passionate hospitality professionals for immediate shift supervisor positions. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic luxury environment. Apply today and become part of Phoenix's premier hospitality experience!
Responsibilities
- Oversee daily hotel operations during assigned shifts, ensuring exceptional guest service standards
- Manage and train front desk, housekeeping, and concierge teams
- Resolve guest complaints and escalate complex issues promptly
- Monitor inventory and operational budgets
- Coordinate with maintenance and security departments
- Ensure compliance with health and safety regulations
- Implement upselling strategies for room upgrades and amenities
Qualifications
- 3+ years in hospitality management or supervisory role
- Strong leadership and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficient in hotel management software (Opera, etc.)
- Excellent communication and multitasking abilities
- Valid Arizona Food Handler's certification
- Must pass background check and drug screening