Job Description
Join our award-winning downtown Raleigh hotel as a Front Desk Agent and experience the perfect blend of southern hospitality and modern luxury! We offer weekly pay, competitive benefits, and a vibrant team environment where your career growth is our priority. As the first point of contact for our guests, you'll create memorable experiences while showcasing Raleigh's unique charm.
Enjoy flexible scheduling options, complimentary hotel stays, and professional development programs. Our culture celebrates diversity, innovation, and work-life balance. Apply today and become part of Raleigh's premier hospitality team!
Responsibilities
- Deliver exceptional guest service with warm smiles and personalized assistance
- Manage check-in/check-out processes efficiently using Opera property management system
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/bell staff
- Process payments, manage reservations, and maintain accurate guest records
- Upsell hotel amenities and local attractions to enhance guest experiences
- Monitor room availability and optimize occupancy rates
- Collaborate with security team during emergency situations
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years front desk or customer service experience in hotel/retail
- Proficiency in Opera, PMS, or similar property management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and reporting
- Positive attitude with passion for Raleigh's tourism industry