Job Description
Join our award-winning team at Grand Oaks Hotel as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences in our vibrant Louisville, Ohio location. This immediate hire opportunity offers competitive pay, comprehensive training, and a supportive team environment. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today to start your career in luxury hospitality!
Responsibilities
- Manage guest check-in/out processes efficiently using hotel management software
- Handle reservation inquiries, modifications, and confirmations with precision
- Address guest concerns promptly and escalate complex issues to management
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate housekeeping maintenance requests and room status updates
- Collaborate with concierge, valet, and dining teams for seamless guest experiences
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and problem-solving abilities
- Strong organizational skills with attention to detail
- Ability to multitask in high-pressure situations
- Valid Ohio driver's license (for valet coordination if required)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options