Job Description
Join our award-winning team at Grand Plaza Hotel, Chicago's premier luxury destination. We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to hospitality excellence while handling check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
Responsibilities
- Efficiently manage guest check-in/check-out procedures and room assignments
- Handle reservation inquiries and modifications using our property management system
- Process payments, maintain accurate financial records, and manage cash handling
- Resolve guest complaints promptly and coordinate with housekeeping/management teams
- Provide local recommendations for dining, attractions, and transportation
- Perform nightly audits and prepare daily reports for management review
- Maintain a clean, organized front desk area and lobby environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of hotel front desk or customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced, high-volume environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Chicago tourism and local attractions