Job Description
Join our award-winning team at the Grand Harbor Hotel, where exceptional hospitality meets iconic Boston charm. We're seeking passionate individuals to deliver unforgettable guest experiences at our front desk. As a key ambassador of our brand, you'll be the first point of contact for international travelers and local explorers alike. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our luxury hotel group.
Responsibilities
- Check in/out guests efficiently with our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate telephone switchboard and handle concierge requests
- Uphold brand standards for cleanliness and professionalism
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with Microsoft Office and hotel software
- Multilingual abilities (Spanish/Portuguese) highly valued
- Positive attitude and strong attention to detail