Job Description
Join our award-winning team at Tampa Bay Grand Hotel and kickstart your hospitality career! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. No prior experience needed—just your passion for customer service and a willingness to learn. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid advancement within our luxury brand.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean, organized lobby area
Qualifications
- High school diploma or equivalent (required)
- Positive attitude and strong communication skills
- Basic computer proficiency
- Ability to stand for extended periods
- Flexibility to work weekends/holidays
- Attention to detail and multitasking ability
- Valid Florida driver's license (preferred)