Job Description
Join our award-winning team at Grand Hotel Portland as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service, manage seamless check-ins/out, and resolve inquiries with finesse. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location. Perfect for hospitality enthusiasts ready to elevate their career!
Responsibilities
- Manage guest check-ins/out efficiently using Opera property management system
- Process payments, handle cash transactions, and balance daily reports
- Resolve guest inquiries and complaints with empathy and urgency
- Coordinate with housekeeping and maintenance for room readiness
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain accurate reservation records and room status updates
- Train and mentor new front desk staff on hotel procedures
Qualifications
- 1+ years hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Portland tourism and local attractions
- Flexible availability including nights, weekends, and holidays
- High school diploma; hospitality certification preferred
- Valid Oregon driver's license (for errands if needed)