Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Atlanta! We're seeking charismatic professionals to deliver exceptional guest experiences at our luxury downtown property. If you're passionate about hospitality and thrive in fast-paced environments, this is your opportunity to shine. Enjoy competitive compensation, comprehensive benefits, and career growth in one of Georgia's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction standards
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Provide local recommendations and enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera/PMS preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a high-pressure environment
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays