Job Description
Join our award-winning luxury hotel in the heart of Raleigh as a Front Desk Agent! We're seeking a charismatic professional to create unforgettable guest experiences while showcasing the vibrant culture of North Carolina's capital. This role offers competitive compensation, comprehensive benefits, and career advancement opportunities within our global hospitality brand. If you thrive in fast-paced environments and possess exceptional people skills, apply today to become the welcoming face of our property!
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Resolve guest complaints promptly while maintaining brand standards
- Utilize property management systems to maintain accurate records
- Execute upselling strategies for room upgrades and premium services
- Conduct thorough room inspections before guest arrivals
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Rainmaker)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina driver's license (if required for valet duties)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Raleigh attractions and local services
- Professional appearance and positive attitude