Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent in Houston! We're seeking dynamic professionals to deliver exceptional guest experiences during flexible shifts. Perfect for students or professionals seeking flexible schedules, this role combines customer service excellence with operational efficiency in a fast-paced environment.
Our state-of-the-art facility in Northwest Houston offers competitive pay, complimentary parking, and opportunities for advancement. Ideal candidates will thrive in shift-based roles requiring weekend and evening availability.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage room reservations and optimize occupancy through strategic upselling
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (PMS) to update guest information
- Execute emergency procedures and safety protocols during assigned shifts
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills and cash handling experience
- Valid Texas Driver's License and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs