Job Description
Join our dynamic hospitality team as a Front Desk Agent for our prestigious downtown Atlanta location! We're seeking a dedicated night shift professional to deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in luxury hospitality.
As a Front Desk Agent, you'll be the face of our hotel during the night shift, ensuring seamless check-ins, managing reservations, and addressing guest inquiries with professionalism and warmth. Our comprehensive training program and competitive benefits package make this an ideal opportunity for career advancement.
Responsibilities
- Handle guest check-ins/check-outs efficiently using property management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor hotel security and emergency procedures
- Prepare end-of-night reports and documentation
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including nights/weekends
- Proficiency with hotel management software (e.g., Opera)
- Basic knowledge of Atlanta area attractions
- High school diploma or equivalent required
- Ability to stand for extended periods
- Valid driver's license (if required for airport runs)