Job Description
Launch your hospitality career with no experience required! The Grand Detroit Hotel is seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. We provide comprehensive training and career growth opportunities in the heart of Detroit's vibrant downtown. If you're passionate about customer service and ready to start your journey in hospitality, we want to meet you!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Answer phone inquiries and resolve guest concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local recommendations and exceptional guest experiences
- Uphold hotel safety and security protocols
Qualifications
- No prior experience required - we train you!
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Proficient in basic computer applications
- Strong attention to detail and organizational abilities
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Valid Michigan driver's license (if transportation needed)