Job Description
Join our award-winning team at Harborview Hotels & Resorts as a Part-Time Front Desk Agent in the heart of Baltimore! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences at our iconic waterfront property. If you thrive in fast-paced environments and possess a passion for customer service, this role offers flexible scheduling and growth opportunities within our luxury brand.
As a Front Desk Agent, you'll be the first point of contact for our international guests, handling check-ins, reservations, and concierge services with professionalism and warmth. Enjoy competitive pay, complimentary hotel stays, and a supportive team culture that values your contributions.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and dining options to enhance guest experiences
- Maintain a clean and organized front desk area at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during high-volume periods
- Basic knowledge of Baltimore attractions and transportation
- Flexible availability including weekends, evenings, and holidays
- Valid Maryland driver's license preferred
- High school diploma or equivalent required