Job Description
Join our vibrant hospitality team at Miami Grand Hotel, where every guest interaction creates lasting memories. We're seeking a charismatic Front Desk Agent to be the welcoming face of our luxury property. In this pivotal role, you'll handle guest check-ins/out, manage reservations, and resolve inquiries with professionalism and flair. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Miami's dynamic hospitality scene.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Professional development programs
Responsibilities
- Efficiently process guest check-ins/check-outs using PMS systems
- Manage reservations and modify bookings per guest requests
- Handle guest inquiries and resolve complaints with empathy
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in Opera, Fidelio, or similar PMS software
- Ability to work flexible shifts including nights/weekends
- Fluency in English; Spanish proficiency highly valued
- Strong attention to detail and multitasking abilities