Job Description
Launch your hospitality career with Grand Horizon Hotels! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required—comprehensive training provided. Join our dynamic team in Austin's vibrant downtown and develop valuable skills in customer service, operations, and guest relations.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems and software
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends
- Willingness to learn new systems