Job Description
Join our award-winning team at Grand Bay Resort & Spa as a Front Desk Agent on the night shift! We're seeking a dedicated hospitality professional to deliver exceptional guest experiences during evening and overnight hours. This role is perfect for night owls who thrive in a dynamic environment and take pride in creating memorable stays for our international clientele. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture that values your contributions.
Responsibilities
- Manage seamless check-in/check-out procedures for overnight guests
- Handle reservation modifications and guest inquiries with precision
- Process cash/credit transactions and maintain accurate financial records
- Coordinate with housekeeping and security teams for guest requests
- Operate property management systems (Opera/PMS) efficiently
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain security protocols during overnight operations
Qualifications
- Minimum 1 year hotel front desk or high-level customer service experience
- Proven ability to work independently during overnight shifts
- Proficiency in property management systems and MS Office
- Exceptional communication and conflict resolution skills
- Valid Florida driver's license (for airport shuttle duties)
- Flexible availability including weekends and holidays
- Basic knowledge of Tampa attractions and transportation
- Ability to stand/walk for extended periods