Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels Chicago! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of the Windy City. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with grace and efficiency. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and concierge teams
- Uphroom cleanliness standards and security protocols
- Assist with special event coordination and VIP guest services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Chicago attractions and local services
- Valid Illinois driver's license preferred
- Flexibility to work evenings, weekends, and holidays