Job Description
Join our award-winning team at Grand Hotel Oakland, where we redefine hospitality excellence! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. Enjoy weekly pay, competitive benefits, and a dynamic work environment that values your growth. If you thrive in fast-paced settings and possess a passion for service, this is your opportunity to shine in Oakland's premier hospitality scene.
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservations, inquiries, and guest requests with professionalism
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for optimal operations
- Resolve guest concerns promptly to ensure satisfaction
- Perform concierge duties and local area recommendations
- Uphold brand standards and safety protocols
Qualifications
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure environments
- Flexible availability including weekends and holidays
- Basic knowledge of Oakland attractions and transportation
- Valid CA driver's license preferred