Job Description
We're urgently seeking a passionate Front Desk Agent to join our award-winning hospitality team in downtown Seattle! As the first point of contact for our international guests, you'll create unforgettable experiences while managing check-ins, reservations, and guest inquiries. If you thrive in fast-paced environments and possess exceptional customer service skills, this is your opportunity to shine in one of America's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle reservations, room assignments, and payment processing with precision
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Provide local recommendations and concierge services to enhance guest experiences
- Maintain accurate logs of guest requests and special accommodations
- Process cash transactions and manage petty cash securely
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Seattle attractions and transportation