Job Description
Join our award-winning luxury waterfront hotel in downtown Baltimore as a Full-Time Front Desk Agent! We're seeking a hospitality professional to deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in Maryland's premier travel destination.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams for flawless operations
- Process payments, maintain accurate cash handling procedures, and generate reports
- Act as local tourism ambassador with comprehensive knowledge of Baltimore attractions
- Maintain strict confidentiality of guest data and sensitive information
Qualifications
- Minimum 2 years hotel front desk or guest services experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Maryland driver's license preferred for valet coordination
- High school diploma or equivalent; hospitality degree a plus
- Ability to stand for extended periods and lift up to 25 lbs
- Fluency in English; Spanish proficiency highly valued