Job Description
Join our award-winning downtown Charlotte hotel as a Front Desk Agent and deliver exceptional guest experiences! We're seeking charismatic professionals to manage check-in/out processes, handle reservations, and resolve inquiries with a smile. Enjoy weekly pay, competitive benefits, and career growth opportunities in a luxury environment.
Responsibilities
- Manage seamless guest check-in/check-out procedures using PMS systems
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize reservation systems to optimize room occupancy and rates
- Resolve guest complaints promptly with professionalism and empathy
- Execute upselling techniques for room upgrades and amenities
- Maintain security protocols for guest information and hotel assets
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic mathematical aptitude for financial transactions
- Valid North Carolina driver's license (if required for errands)