Job Description
Join our award-winning hospitality team at the heart of Las Vegas! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our iconic downtown property. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive benefits, career growth opportunities, and the vibrant energy of Sin City's premier hospitality scene. If you thrive in fast-paced environments and have a passion for creating memorable stays, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with exceptional service recovery
- Process payments, manage cash floats, and maintain accurate billing records
- Coordinate with housekeeping, valet, and security teams for operational excellence
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Maintain detailed logs of guest requests and special accommodations
Qualifications
- Minimum 2 years front desk experience in luxury/hotel environment
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with poise
- Valid Nevada gaming license (or willingness to obtain)
- Basic knowledge of Las Vegas attractions and events
- Fluency in English; bilingual (Spanish) preferred
- Flexible availability including nights, weekends, and holidays