Job Description
Join our vibrant team at Oakland Grand Hotel and become the heart of our overnight operations! We're seeking dedicated Night Shift Attendants to ensure our guests experience seamless 24/7 excellence. As the nocturnal guardian of our hospitality standards, you'll create memorable moments while maintaining a secure and welcoming environment. Enjoy competitive pay, flexible scheduling, and the unique opportunity to work in Oakland's dynamic downtown district.
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth during overnight hours
- Monitor security systems and respond to guest inquiries with exceptional service
- Perform nightly room inspections and coordinate maintenance requests
- Handle emergency situations calmly and per hotel protocols
- Operate POS systems and process payments accurately
- Maintain meticulous lobby and common area cleanliness standards
- Document shift activities in digital logs for seamless team handover
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Valid California driver's license preferred
- Ability to work independently during overnight shifts
- Strong problem-solving and conflict resolution skills
- Basic knowledge of hotel management systems
- Flexibility to work weekends and holidays
- Physical ability to stand/walk for extended periods