Job Description
Join The Bricktown Grand Hotel, Oklahoma City’s premier hospitality destination, as a Front Desk Agent. We are seeking a dynamic and welcoming individual to be the face of our brand, ensuring every guest feels valued from the moment they arrive. In this role, you will manage the front desk operations, handle reservations with precision, and provide exceptional customer service that exceeds expectations.
As part of our team, you will play a critical role in maintaining our reputation for excellence. We offer a competitive compensation package, comprehensive benefits, and a supportive work environment where your contributions are recognized and rewarded.
Responsibilities
- Greet and welcome guests warmly, checking them in efficiently using our Property Management System (PMS).
- Manage incoming calls and emails, answering inquiries and making reservations with a professional and friendly tone.
- Resolve guest complaints and issues promptly to ensure a positive guest experience and loyalty.
- Maintain the cleanliness and organization of the front desk area, lobby, and common areas.
- Process payments and handle cash, credit card, and check transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Stay updated on local attractions, events, and hotel amenities to provide accurate recommendations to guests.
Qualifications
- Previous experience in a front desk, reception, or hospitality role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch).
- Ability to stand for long periods and lift light objects (up to 25 lbs).
- Professional appearance and grooming standards.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- High school diploma or equivalent; additional hospitality training is a plus.