Job Description
Join our award-winning team at Seaside Luxury Hotels as a Front Desk Agent and become the first point of contact for our distinguished guests. We're seeking a charismatic professional to deliver exceptional hospitality experiences in our stunning Long Beach property. With competitive benefits, growth opportunities, and a vibrant coastal setting, this is your chance to elevate your hospitality career in Southern California.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage room reservations and optimize occupancy through strategic upselling
- Resolve guest inquiries and concerns with prompt, professional solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and billing information in PMS systems
- Execute hotel loyalty program promotions and membership drives
- Monitor security protocols and emergency procedures compliance
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Valid California Food Handler's Card preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Spanish bilingual proficiency strongly preferred
- Knowledge of Long Beach attractions and tourism ecosystem
- Proven upselling and revenue generation track record