Job Description
Join our award-winning hospitality team at the heart of Austin's vibrant scene! As a Front Desk Agent, you'll be the first point of contact for guests seeking an exceptional Texas experience. We offer comprehensive training, career advancement opportunities, and a dynamic work environment in one of America's most exciting cities. Perfect for passionate individuals starting their hospitality journey with competitive pay and benefits.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out services
- Manage room reservations and optimize occupancy rates using Opera PMS
- Resolve guest inquiries with prompt, solution-oriented communication
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Implement upselling strategies for premium rooms and local experiences
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency in reservation systems and basic office software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Austin attractions and local transportation