Job Description
Join our award-winning Miami Grand Hotel and launch your hospitality career! We're seeking enthusiastic Guest Service Agents to create unforgettable experiences for our global guests. No prior experience required – we provide comprehensive training to help you thrive in a dynamic, luxury environment. Enjoy competitive pay, flexible schedules, and opportunities for advancement within our growing team.
Responsibilities
- Deliver exceptional guest service at check-in/check-out
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance teams
- Uphold hotel safety and cleanliness standards
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Customer-focused mindset with positive attitude
- Basic computer proficiency
- Ability to stand for extended periods
- Flexible availability including weekends/holidays
- Valid work authorization required
- No prior experience necessary – training provided!