Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets southern hospitality! We're urgently seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of Fort Worth. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-ins, resolving inquiries, and ensuring operational perfection. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera PMS system
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints with exceptional service skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for special requests
- Execute upselling strategies for premium rooms and amenities
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Fort Worth attractions and services
- High school diploma or equivalent; hospitality degree preferred
- Valid Texas driver's license (if required for local errands)