Job Description
Join our award-winning downtown Raleigh hotel as a Weekend Front Desk Agent and be the first smile our guests see! We're seeking a dynamic hospitality professional to deliver exceptional service during high-demand weekend shifts. You'll manage check-ins/out, handle reservations, and resolve guest inquiries with finesse. Enjoy competitive pay, flexible scheduling, and a vibrant team environment in the heart of Raleigh's entertainment district. Perfect for students or professionals seeking weekend work with growth opportunities. Apply today to start your hospitality career!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software systems
- Process payments, handle cash transactions, and maintain accurate billing records
- Address guest inquiries and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for guest requests
- Manage reservation system updates and availability tracking
- Uphold brand standards through professional appearance and service excellence
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license and reliable transportation
- Flexible availability for weekend shifts (Fri-Sun) and holidays
- Basic knowledge of local attractions and transportation options