Job Description
Join our award-winning team as a Front Desk Agent in the heart of Manhattan! We're seeking energetic individuals with a passion for hospitality to deliver exceptional guest experiences. No prior experience required—we provide comprehensive training to launch your career in luxury hospitality.
As the first point of contact, you'll create memorable moments for international guests while mastering our premium hotel systems. Our commitment to growth means you'll develop transferable skills in customer service, operations, and leadership. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment in NYC's vibrant hospitality scene.
Why Join Us?
- Industry-leading training program
- Career path into hotel management
- Comprehensive health benefits package
- Employee discounts worldwide
Responsibilities
- Seamlessly manage guest check-ins/checkouts with our premium PMS system
- Resolve guest inquiries and elevate experiences through personalized service
- Coordinate housekeeping/maintenance requests for flawless operations
- Sell premium room upgrades and hotel amenities to maximize revenue
- Maintain accurate guest records and billing information
- Act as local NYC concierge with insider attraction recommendations
- Collaborate with cross-department teams during peak periods
Qualifications
- No experience required—welcoming career changers and recent graduates
- High school diploma or equivalent; hospitality students encouraged
- Exceptional communication skills and warm presence
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn proprietary systems
- Flexible schedule availability including nights/weekends
- Positive attitude and problem-solving mindset