Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in vibrant San Antonio! We're seeking passionate individuals to kickstart their careers in guest services. No experience necessary—just your positive attitude and commitment to creating exceptional guest experiences. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of Texas's top tourism destinations.
Responsibilities
- Warmly welcome and assist hotel guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through meticulous cleanliness and organization at the front desk
- Contribute to a positive team environment through collaborative communication
Qualifications
- High school diploma or equivalent (GED accepted)
- Zero experience required—comprehensive training provided
- Exceptional customer service mindset and communication skills
- Basic computer proficiency and comfort with learning new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn hospitality protocols
- Reliable attendance and punctuality
- Valid Texas driver's license (for occasional errands)