Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service in our vibrant Miami location. This full-time role offers competitive compensation, career growth opportunities, and a dynamic work environment where your people skills shine. If you thrive in fast-paced hospitality settings and excel at creating memorable first impressions, we want you on our team!
Responsibilities
- Provide exceptional guest check-in/check-out services with speed and accuracy
- Manage room reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and maintain high satisfaction scores
- Utilize hotel management systems for daily operations and reporting
- Assist with VIP guest arrangements and special event coordination
- Maintain a clean, organized front desk area at all times
- Contribute to team training and process improvement initiatives
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Florida driver's license (if required for property duties)
- Fluency in English; Spanish proficiency highly valued
- High school diploma or equivalent; hospitality certification a plus