Job Description
Join our award-winning luxury hotel in the heart of Detroit as a Night Shift Front Desk Agent. Be the cornerstone of our guest experience during evening hours, delivering exceptional service while ensuring seamless operations. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservation modifications and room assignments
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor property security and emergency protocols
- Generate nightly reports and maintain documentation
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera, etc.)
- Ability to work independently during overnight shifts
- Valid driver's license preferred
- High school diploma or equivalent required
- Flexibility to work weekends and holidays