Job Description
Join our award-winning team at Grand Plaza Cleveland as a Front Desk Agent! No hospitality experience is needed – we provide comprehensive training to launch your career in customer service. As the first point of contact for our guests, you'll create memorable experiences while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, growth opportunities, and a vibrant downtown Cleveland work environment.
Responsibilities
- Greet and register guests with exceptional customer service
- Manage reservations and room assignments using PMS software
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest inquiries and concerns promptly
- Perform daily audits and financial reporting
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office)
- Positive attitude and problem-solving mindset
- Willingness to work flexible schedules (nights/weekends)
- No prior experience required – training provided