Job Description
Join our award-winning team at Sunset Hospitality Group as a Front Desk Agent in vibrant Albuquerque, NM! We're seeking enthusiastic individuals with a passion for hospitality to deliver exceptional guest experiences. No prior experience required—comprehensive training provided to launch your career in the hotel industry.
As the first point of contact for our guests, you'll create memorable stays through personalized service, efficient check-ins/out, and local expertise. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding network. Perfect for career changers or recent graduates looking to start their hospitality journey!
Responsibilities
- Manage guest check-ins, check-outs, and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize reservation systems and manage booking modifications
- Promote hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Outstanding communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong attention to detail and organizational abilities
- Positive attitude and customer-centric mindset
- Ability to work flexible shifts including weekends/holidays
- No experience required—training provided upon hiring