Job Description
Join our prestigious Baltimore waterfront hotel as a Night Shift Front Desk Agent and become the cornerstone of our guest experience! We're seeking a dedicated hospitality professional to manage late-night operations with exceptional service excellence. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Maryland's premier travel destination. If you thrive in fast-paced settings and possess outstanding communication skills, apply today to join our award-winning team!
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and efficiency
- Handle guest inquiries, requests, and complaints with exceptional problem-solving skills
- Monitor security systems and access controls during overnight hours
- Process payments, manage cash registers, and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Prepare end-of-night reports and update guest information systems
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience required
- Strong knowledge of PMS systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution abilities
- Ability to work independently with minimal supervision during night shift
- Valid Maryland driver's license with clean record (for valet duties)
- Proficiency in Microsoft Office and basic IT troubleshooting
- Flexible availability including weekends, holidays, and overnight shifts
- High school diploma or equivalent required