Job Description
Join our award-winning hospitality team as a Front Desk Agent and kickstart your career in the vibrant heart of Charlotte! We're seeking energetic individuals with a passion for exceptional guest experiences – no prior experience needed. As the first point of contact, you'll create memorable moments for travelers while mastering check-in/out procedures, managing reservations, and resolving inquiries with professionalism. Enjoy flexible scheduling, competitive pay, and comprehensive training in a modern downtown location. Perfect for students, career-changers, or anyone seeking a dynamic part-time role in the tourism industry.
Responsibilities
- Handle guest check-ins/check-outs efficiently using PMS systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local recommendations
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficient in basic computer applications
- Positive attitude and customer-focused mindset
- Ability to multitask in a fast-paced setting
- Flexible availability including weekends/holidays
- No hospitality experience required – full training provided