Job Description
Join our award-winning luxury resort as a Front Desk Agent and deliver exceptional guest experiences in the heart of Miami Beach! We're seeking a charismatic hospitality professional to serve as the first point of contact for our international clientele. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Florida's most vibrant destinations.
Responsibilities
- Check-in/out guests efficiently using resort management systems
- Manage room reservations and modify bookings per guest requests
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local attraction recommendations and transportation assistance
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-volume environments
- Valid Florida driver's license (preferred)
- Fluency in English and Spanish (required)
- Flexible availability including nights/weekends
- Professional appearance and positive demeanor