Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career in the heart of Atlanta! As the first point of contact for our guests, you'll deliver exceptional service while managing reservations, check-ins/check-outs, and resolving inquiries with professionalism and warmth. This role offers comprehensive training, growth opportunities, and a dynamic work environment in Georgia's premier hotel district. Perfect for career-driven individuals seeking to develop customer service excellence and operational expertise.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, requests, and complaints with prompt resolution
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain cleanliness and organization of the front desk area
- Assist with billing discrepancies and payment processing
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience preferred
- Proficient in basic computer applications and hotel management systems
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude
- Basic knowledge of local attractions and services