Job Description
Join our award-winning hospitality team at Grand Hotel Fresno, where every guest experience matters! We're seeking a passionate Front Desk Agent to be the welcoming face of our luxury property. This role combines exceptional customer service with operational excellence to create unforgettable stays for visitors to California's Central Valley. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive environment.
Responsibilities
- Check guests in/out efficiently while maintaining personalized service standards
- Manage reservations and room assignments using PMS systems
- Handle billing inquiries and payment processing accurately
- Resolve guest concerns with professionalism and discretion
- Coordinate with housekeeping and maintenance departments
- Process mail/parcel deliveries and guest requests
- Uphold hotel security protocols and emergency procedures
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license preferred
- Basic accounting knowledge and cash handling experience
- Spanish language skills highly valued