Job Description
Join our award-winning luxury hotel in the heart of Denver! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-in/check-out processes, resolving inquiries, and coordinating with housekeeping and maintenance teams. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic hospitality environment.
Responsibilities
- Handle guest check-in/check-out procedures efficiently using Opera PMS system
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Process payments, manage reservations, and maintain accurate guest records
- Collaborate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel amenities and services to enhance guest experience
- Manage key security protocols and emergency procedures
- Prepare daily reports and maintain front desk organization
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid Colorado driver's license with clean record (for valet duties)
- High school diploma or equivalent; hospitality degree preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Denver attractions and transportation