Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown Austin location. We're seeking a night shift professional to deliver exceptional guest experiences during evening hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. If you're passionate about creating memorable stays and thrive in dynamic environments, we want to meet you.
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using hotel management systems
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services to enhance guest experiences
- Conduct nightly audits and prepare shift reports
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Strong problem-solving abilities with a guest-centric approach
- Valid Texas driver's license preferred
- Flexible availability including weekends and holidays
- High school diploma or equivalent required