Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels Portland! We're seeking a charismatic professional to deliver exceptional guest experiences while enjoying weekly pay and career growth opportunities. As the first point of contact, you'll create memorable moments through personalized service and seamless operations. Our competitive compensation package includes benefits, flexible scheduling, and a vibrant downtown location near Portland's cultural attractions.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, billing inquiries, and room status updates
- Resolve guest concerns with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems for accurate record-keeping
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic math and cash handling skills
- Valid Oregon driver's license (if required for errands)