Job Description
Join our award-winning team at the Grand Louisville Hotel, where luxury meets Southern hospitality. We're seeking passionate individuals to elevate our guest experience in the heart of downtown Louisville. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in one of Kentucky's premier destinations. Apply now to be part of our legacy of excellence.
Responsibilities
- Deliver exceptional guest service across all hotel touchpoints
- Manage check-in/check-out procedures with precision
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through attention to detail
- Support event operations and VIP guest experiences
Qualifications
- Minimum 2 years hotel or hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel management software (Opera preferred)
- Valid KY driver's license if driving required
- First Aid/CPR certification (or willingness to obtain)
- Ability to lift 25lbs and stand for extended periods
- High school diploma or equivalent required