Job Description
Join our award-winning team as an entry-level Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests at our premium downtown Austin location. Enjoy competitive pay, comprehensive training, and opportunities for growth within our renowned hotel chain. If you're passionate about service and ready to thrive in a dynamic environment, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
- Handle emergency situations following protocol
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with basic computer systems
- Professional appearance and demeanor
- Problem-solving abilities and attention to detail
- Must be authorized to work in the US