Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our luxury hotel operations during the vibrant night shift. We're seeking a charismatic professional to deliver exceptional guest experiences while maintaining a secure and efficient environment. This role offers competitive compensation, comprehensive benefits, and clear pathways for career advancement within our global hospitality brand.
Responsibilities
- Check-in/check-out guests with precision and personalized service
- Manage room inventory and reservations using Opera PMS
- Respond to guest inquiries and resolve issues promptly
- Monitor security systems and maintain safety protocols
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Prepare end-of-night reports and financial reconciliation
Qualifications
- Minimum 1 year hotel front desk experience
- Night shift availability (11 PM - 7 AM)
- Proficiency in property management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid California driver's license preferred
- Basic knowledge of San Jose area attractions
- Flexible schedule availability