Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in vibrant San Antonio! We're seeking enthusiastic individuals with a passion for customer service to create memorable experiences for our guests. No prior experience required – we provide comprehensive training! Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for hotel amenities
- Maintain a clean and organized front desk area
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Positive attitude and customer-focused mindset
- Flexible availability including weekends/holidays