Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in vibrant Tampa! We're seeking dynamic professionals to deliver exceptional guest experiences with weekly pay, competitive benefits, and a supportive work environment. Perfect for career-driven individuals who thrive in fast-paced settings. Enjoy complimentary hotel stays and growth opportunities within our luxury brand.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly while maintaining service excellence
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera/PMS) for accurate record-keeping
- Execute upselling strategies for room upgrades and amenities
- Maintain a secure and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid Florida driver's license (for hotel errands)
- Flexible availability including nights/weekends/holidays
- Basic computer literacy and cash handling experience
- Positive attitude with strong attention to detail