Job Description
Join our award-winning team at the prestigious Oceanfront Resort in Virginia Beach! We're seeking a dynamic Weekend Front Desk Agent to deliver exceptional guest experiences during high-demand Saturday/Sunday shifts. This role offers competitive pay, flexible scheduling, and career advancement opportunities in Virginia's premier coastal destination. Perfect for students, night owls, and hospitality professionals seeking weekend-focused work. Enjoy complimentary resort amenities and a supportive, fast-paced environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS software
- Handle guest inquiries, reservations, and payment transactions with precision
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for operational excellence
- Process mail/packages and manage lost-and-found procedures
- Execute daily cash reconciliation and reporting duties
- Uphrigor safety protocols and emergency response procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hotels/resorts
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication skills with multilingual abilities a plus
- Strong problem-solving abilities and conflict resolution expertise
- Weekend availability (Saturday/Sunday) required
- Basic math skills and cash handling experience
- Ability to stand for extended periods and lift 25 lbs